When my fugitive task force is called in to find a dangerous suspect, we have to be ready in a moment to spring into action. This call, we were told two inmates were on the loose and had already stolen a vehicle and had access to a weapon. This meant that every person in the community was in serious danger of they came in contact with our suspects. To make matters worse, they were low on funds and looking for a fix, so we had to collect leads quickly.
Not knowing where or when the inmates would strike, we exhausted all our hopes of getting family or friends to talk because the suspects dropped off the radar. My team headed back to the prison in the hopes of getting one person to give us a lead that could allow us to lock these two up for good. None of the inmates were willing to come forward, but that did not mean they were not going to help us put the pieces together we needed.
Securus Technologies is the company that installed the inmate call monitoring system in our jail, and it has been the key to officers keeping the jail safer. We decided we could use the call monitoring system to try and detect conversations pertaining to our suspects. What we did not know at the time was one suspect had a baby, and his mother was in contact with her new boyfriend, who was in the jail. When they mentioned they were afraid of the inmates being loose because he may come for the baby, we took action.
When we met with the girlfriend, we discovered the suspect was e-mailing her to meet, so we set up a meet and we were there to take these two back to jail. Securus Technologies was the key to making the arrest happen.
Advancements in technology have enabled Securus Technologies to be a leading provider of criminal and civil justice technology solution services. The company has a capacity of serving over 3,450 public safety, law enforcement agencies, and correctional facilities in North America that are home to over 1.2 million inmates. The company provides vital services such as incident management, biometric analysis, communication gateways, emergency response solutions, information management, in-mate self-service, and product monitoring so as to make the world safer.
The company’s doors are always wide open for stakeholders in the security department, potential customers, and the general public to visit the company’s headquarters in Dallas, Texas for a presentation on what it has achieved or/and what it’s working on to curb crimes in the community. Under the keen leadership of the CEO Rick Smith, Securus has achieved a lot in providing unmatchable services.
Selected comments from facility customers who are using Securus Technology
A customer at one of the facilities that has embraced the use of Securus Technology was grateful when they are capable of using data collected from phone calls in getting a search warrant that helped the facility nap a corrupt staff member who was introducing contraband products into the facility’s operations.
Another customer thanked the technology for enabling the facility to monitor calls that gave them vital intelligence regarding inmate alcohol use and suspicious conversation about money laundering and drug trafficking vices that were going on in the facility.
A comment from a correctional facility approved Securus Technology praising it for being part and parcel of revolutionizing the incarceration environment and helping to improve public safety in its jurisdiction.
Securus Technologies is a company providing cutting edge criminal and civil technology that helps to improve and modernize public safety and incarceration process. Many law enforcement, public safety and correction agencies are relying on Securus for powerful and secure but simple and easily accessible solutions.
Securus was founded in 1986 and has its regional headquarters in Dallas while the regional offices are in Atlanta, Allen and in Carrollton. The company has been operational for about 30years and serves about 48 states, 1.2 million convicts and approximately 3400 facilities.
Some of the aspects that make the company stand out include:
Field service teams operating in locations close to facilities they serve.
Connecting prisoners to technology and to their loved ones.
The company is deeply committed to offering practical and affordable yet high quality tech solutions while maintaining exemplary customer service.
As a result of this outstanding service to its customers, Securus bagged the coveted Gold Stevie Award. The Stevie Awards for Sales and Customer Service are deemed to be global topmost honours for call centre, sales and business development personnel and customer service.
Securus was picked as the top winner from over 2300 nominees from practically every industry. Some of the comments from the judges included:
“Compelling improvement story in a tough environment.”
“Problem recognition and committed training team which helps associates increase their outcome.”
“Providing excellent services to people when needed which is very important to the society.”